TidioAI Tool
AI chatbot and live chat for small business customer service.
tidio.com
Last updated: Jan 27, 2026
About Tidio
Tidio combines AI chatbots with live chat to help small businesses provide excellent customer service. Easy to set up and affordable, it's perfect for e-commerce and service businesses.
Pros
- •Easy setup
- •Affordable
- •E-commerce focus
- •Good templates
- •Multi-channel
Cons
- •Limited AI capabilities
- •Basic analytics
- •Fewer integrations
- •Branding on free
Key Features
- AI chatbot
- Live chat
- Email marketing
- Shopify integration
- Templates
- Analytics
Use Cases
- →E-commerce support
- →Lead generation
- →FAQ automation
- →Cart recovery
- →Live chat
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