VS
Freshdesk vs Drift
A detailed comparison to help you choose the best tool for your needs
Feature
Freshdesk
Drift
Starting Price
$15/mo
$2500/mo
Pricing Model
Freemium
Subscription
Free Trial
✓ Yes
✓ Yes
Categories
Ai Customer Service
Ai Customer Service, Ai Chatbots, Ai Marketing Tools
Freshdesk
AI-enhanced helpdesk software for customer support.
Pros
- ✓ Competitive pricing
- ✓ Good free tier
- ✓ Freddy AI assistant
- ✓ Easy to use
- ✓ Multi-channel
Cons
- ✗ AI features limited in lower tiers
- ✗ Less customizable
- ✗ Fewer integrations
- ✗ Reporting could be better
Drift
Conversational AI for sales and customer engagement.
Pros
- ✓ Revenue-focused
- ✓ Strong AI conversations
- ✓ B2B expertise
- ✓ CRM integration
- ✓ Meeting booking
Cons
- ✗ Very expensive
- ✗ Enterprise focus
- ✗ Complex setup
- ✗ Overkill for small sites
The Verdict
Both Freshdesk and Drift are excellent tools in their category. Your choice depends on your specific needs, budget, and use case. We recommend trying both to see which fits your workflow better.